About the Role

This role exists to make sure our enterprise customers actually succeed with AI—not just buy it.

As a Customer Success Strategist, you’ll own a small set of Fortune 500 accounts and be responsible for turning AI agent deployments into real business outcomes. You’ll work directly with customer leaders, guide implementations from PoC to production, and make sure projects deliver ROI.

This is not a support role and not a relationship-only role. You’ll be involved in strategy, execution, and results.

What You’ll Do

Own the success of 4–6 enterprise customers using Lyzr
Lead customers from PoC → production → expansion
Define success plans tied to business goals and KPIs
Run quarterly reviews showing what value was delivered and what’s next
Coordinate with engineering, solutions, product, and sales to get work done
Identify risks early (technical, adoption, org) and fix them before they escalate
Translate customer needs into clear execution plans for internal teams
Help sales with renewals and expansion when customers see value

What You Need

5+ years in customer success, consulting, or enterprise account roles
Experience working with large enterprise customers
Comfort working with technical products (AI, data, platforms—not consumer apps)
Ability to explain technical concepts in business language
Strong ownership mindset—you follow things through, even when messy
Confidence working with senior stakeholders
Willingness to work across US and Europe time zones

You don’t need to be an AI engineer—but you do need to understand how AI products are built and deployed.

Why Lyzr

You’ll work on real enterprise AI deployments, not pilots that go nowhere
You’ll have clear ownership and visibility on outcomes
You’ll influence how customer success is built as the company scales
You’ll work closely with strong product and engineering teams
You’ll see the direct impact of your work on customers and revenue