About Lyzr AI

Lyzr is a Series A–backed enterprise AI company building a full-stack agent infrastructure platform that helps organizations design, deploy, and govern AI agents. Our platform enables enterprises to move beyond isolated AI use cases and into reliable, production-grade agentic workflows with strong controls around security, accuracy, and compliance.

Recognized by Accenture and Harvard Business School–led innovation ecosystems, Lyzr works with global enterprises to reimagine complex workflows using agentic AI. We focus on making AI agents dependable at scale - so teams can replace fragmented tool stacks with a unified, governed intelligence layer.

The Role

We’re looking for a Customer Success & Delivery Manager who owns enterprise outcomes, not just relationships.

This is a high-ownership, hands-on role that blends Customer Success, Program Delivery, and Strategic Consulting. You’ll be the single-threaded owner for 4–6 enterprise customers, accountable for ROI, delivery quality, and long-term success.

You’ll work directly with senior client stakeholders while orchestrating Lyzr’s AI engineers and solution architects to take projects from POC to production to scale.

If you enjoy ambiguity, complex problems, and real accountability—this role is for you.

What You’ll Own

• Customer retention, expansion, and time-to-value

• End-to-end delivery of AI agent implementations

• Executive relationships and QBRs focused on measurable ROI

• Cross-functional execution across engineering, product, and clients

• Risk management, stakeholder alignment, and delivery excellence

What You’ll Do

• Own success outcomes for enterprise AI deployments

• Lead AI implementations from proof-of-concept to production

• Translate business problems into AI solutions—and back again

• Run structured workshops to map workflows and AI integration points

• Identify expansion opportunities and support renewals with Sales

• Act as a trusted advisor to senior leaders shaping their AI roadmap

Who This Role Is For

You’re a great fit if you have:

• 5+ years in Customer Success, Program Management, or Strategic Consulting

• Experience delivering complex enterprise technology projects

• Strong understanding of AI/ML, LLMs, AI agents, and data systems

• Executive-level communication skills

• A builder mindset: high ownership, low ego, bias toward action

• Comfort working across US, UK, and EU time zones

• Willingness to travel 10–25% for key client milestones